Select Domain

You can change the domain at any time from this menu

Edit Users

View and edit existing subscriber accounts

Templates

Manage user templates for quick setup

Add Users

Create new subscriber accounts

Reports

Run domain reports and analytics

Call Flow

Visualize how incoming calls are routed

Call Transcription

View call recordings, transcripts, and sentiment

Open Call Transcription

Retell Management

Manage the Asterisk/Retell.ai domains and DID routing (23653 only, for now)

Edit Users

Reseller: | Domain:

Subscribers

Loading subscribers...

	Edit	User	First Name	Last Name	Email	Scope	Group	Site	PIN	Language	Time Zone	Dir ANC	Dir List	Vmail	Vmail Notify	Record	Transcribe	Dial Policy	Caller ID #	Caller ID Name	Caller ID Emer

Subscriber Templates

Reseller:

Loading templates...

Template Name	Description	Created	Updated	Actions

Retell Management

Asterisk / Retell.ai domains and DID routing

Master list of domains on the Asterisk box. short_domain and reseller are derived automatically from the long domain.

Loading domains...

Long Domain	Short Domain	Reseller	Directory	Actions

DID-to-domain routing on the Asterisk box.

Loading DIDs...

DID	Enabled	Domain	Failover	Application	Actions

Retell agent IDs available for use.

Loading agents...

Retell knowledge base IDs available for use.

Loading knowledge bases...

Knowledge Base ID	Description	Actions

Retell voice IDs available for use.

Loading voices...

Retell LLM model IDs available for use.

Loading LLMs...

Area codes routed to a separate bilingual agent when a DID has "Route QC NPAs" enabled.

Loading NPAs...

Add Domain

Add DID

DID

Enabled

Domain

Failover

Application

Agent

Voice

LLM

Knowledge Base

Digit Limit

Silence (seconds)

Max Duration (seconds)

Speed

0.50 to 2.00, default 1.00

Voice Temperature

0.00 Calm to 2.00 Emotional, default 1.00

Route QC NPAs to separate bilingual agent

Bilingual Agent

Used for callers whose area code is in the French NPA list, when the option above is enabled.

Add Users

Reseller: | Domain:

Select Template (Optional)

Select a template to prepopulate default values. Drag column borders to resize.

Save	User*	First*	Last*	Email*	Scope	Vmail	AddPh	MAC	PhModel	CID#	CIDName	CIDEmr	Simring	DirANC	DirList	Group	Site	PIN	Lang	TZ	VmNtfy	Record	Transcr	DialPol

Create Template

Template Name *

Description

Default Field Values

Leave fields empty if you don't want to set a default value

Scope

Group

Site

PIN Pattern e.g., 7* or *4 (default: 8+user)

Language

Time Zone

Dir ANC

Dir List

Vmail

Vmail Notify

Record

Transcribe

Dial Policy

Caller ID # 10 or 11 digits starting with 1

Caller ID Name Max 16 characters

Caller ID Emergency 10 or 11 digits starting with 1

Add Phone

Phone Model

Simring 3, 4, or 10 digits, or 11 digits starting with 1

Edit Subscriber

User (Read-only)

First Name *

Last Name *

Email *

Scope *

Group

Site

PIN (4 digits) * Cannot be 1234 or repeated digits

Language *

Time Zone *

Dir ANC

Dir List

Vmail Enabled *

Vmail Notify

Record

Transcribe

Dial Policy *

Caller ID # * 10 digits or 11 digits starting with 1

Caller ID Name (max 16 chars) *

Caller ID Emergency * 10 digits or 11 digits starting with 1

Reports

Domain:

Select Report Type

Report:

Call Flow

Domain:

Select Phone Number

AI will analyze routing rules, answering rules, auto-attendants, queues, and timeframes to build the diagram.

Import User Data

Instructions:

Paste data from Excel with the following columns (tab-separated):

User Firstname Lastname Email Vmail MAC

User: 3-4 digit extension (required)
Firstname: First name (can be blank)
Lastname: Last name (can be blank)
Email: Valid email address (can be blank)
Vmail: "yes" or "no" (can be blank)
MAC: MAC address (can be blank)

If the first row contains headers, it will be automatically ignored.

Paste Your Data:

UC Management

UC Authentication

Select Reseller

Edit Users

Templates

Add Users

Reports

Call Flow

Call Transcription

Retell Management

Edit Users

Subscribers

Subscriber Templates

Retell Management

Add French NPA

Add Domain

Add DID

Add

Directory —

Add Users

Create Template

Default Field Values

Save Template As

Bulk Edit Subscribers

Confirm Bulk Update

Edit Subscriber

Reports

Select Report Type

Report Results (0 records)

Call Flow

Call Flow Diagram

Import User Data

Instructions:

API Log

Alert

Session Expiring Soon